As an executive coach, I serve my client’ aspirations; my senses are always tuned towards empathy (i.e., the characteristics driving their decisions). Among these characteristics are emotional reactions, thoughts, feelings, and the things about which they care deeply from their hearts. In the course of the corporate coaching process, my role is to help spawn fresh ideas and perspectives.
As I recall the times when, as a leader, I attempted to convince an individual about taking a certain action with respect to a problem they had encountered, and then my words seemed to fall on deaf ears, I realize the futility of my efforts.
Here are my core beliefs about corporate coaching:
- My coachee is capable and creative.
- A coaching relationship requires mutual respect, trust, and honesty.
- Motivation is best when the coach connects with the coachee’s agenda.
- A coach aids a coachee in overcoming obstacles to success.
The single most important job as a manager and a leader is communication. To enroll people in your vision, and to encourage them to give their best in pursuit of your goals, you need to communicate in a way that resonates with them.
The depth of your communication skills as a manager or a business leader can often mean the difference between success and failure. Resolving conflict, re-establishing organizational direction, and soliciting better performance are tough topics that require a careful approach and strategy for how you want your communications to flow. When approaching employees with sensitive topics, they may become defensive in the conversation and close their minds to new ideas, and any opportunity to meet your objectives quickly slips away.