How easily we accept what we’ve been told. I can’t tell you how often I have heard an employee and then their managers and say things like:

“We’ve always done it that way. Why change things now?”

“If we try doing it differently, we’d have to retrain everyone.” “That would be hard!”

“That’s just the way it is around here. Things never change.”

“We tried to solve that problem a bunch of times, but have basically given up”

“The process is just too complicated to change.”

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